Call Center Process
The Call Center touches every lead! For that reason, it is imperative to have the proper process and training to achieve maximum return on your investment. Whether consumers are contacting you with web submission forms or calling you directly, at some point you will need to qualify, schedule and confirm your appointments. Regardless of size, this should be a function of your call center staff and you never get a second chance to make a first impression. There are so many crucial variables to monitior. From response time to scripting there are so many areas to refine. Do you currently secret shop your own staff? Enlist us for a free mystery call and let our team help uncover the infinite opportunity that exists with your inbound and outbound calling processs.
Wait, what about your existing database? How are you doing when it comes to resurrecting old inquiries, rehashing old proposals, previous customer and referrral campaigns? Your call center may be sitting on a giant treasure. Unfortunately, it takes wisdom and experience to unlock the hidden potential. Request a free consultation to see how you can take your calling process to the next level!