Episode 3: Chas Moscarino

How to Hire and Retain the Right People Kyle sits down with Chas Moscarino, an entrepreneur, professional business speaker and executive consultant focused on all human decisions, where he works with organizations of all shapes and sizes. He also is a licensee and consultant for Culture Index. Getting the right people in the right seats […]

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Episode 2: Bob Quillen

Kyle sits down with Bob Quillen to discuss how to lead through this pandemic. Bob has run a very successful window company for 20 years. Quillen Brothers is a family owned and operated business based in Bryan, Ohio  with traditional, family values at its core. Quillen Brothers windows was awarded Remodeling Magazines Big 50 award […]

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Episode 1: Tony Hoty

Kyle sits down with Tony Hoty to discuss not only how your business can survive but thrive during the pandemic. When it comes to lead generation in the home remodeling industry, Tony Hoty is a true pioneer. His years of experience in the field have made him a master in the area of door to […]

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A Pretty Girl With Braces – The Art of the Up-sell

Sometimes the up-sell is what make the project a success

Let’s look at why the up-sell is often more important to the customer than the sales agent. More than 25 years ago, I was canvassing door-to-door near an installation in progress in Columbus, Ohio. I stopped by the job-site to check on the progress, just as the crew was cleaning up. It was a vinyl […]

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Processes Should be Simple and Executable

Processes Should be Simple and Executable

Do you have some broken processes…. So let me guess you created more processes to fix your broken ones?….aaaahhhhhh! For those of us who love the crazy world of operations management, we know that it can often be viewed as juggling multiple glass balls in the air everyday! In the home remodeling industry, specifically operations […]

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Better Branding Does Not Equate to More Revenue

Better Branding Does Not Equate to More Revenue

Better branding does not equate to higher sales revenues. I see so many home improvement companies get sucked in by a good advertising rep, convincing them that branding is the key.  Now, I do believe that branding has a place but as a home improvement company, it is easy to brand yourself broke! I know […]

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Serve Not Sell Mentality – Creating Employee Buy In

Serve Not Sell Mentality - Creating Employee Buy In

Let’s look at creating employee buy in to the Serve Not Sell mentality. If you have followed me for any amount of time, you may be familiar with the saying around Tony Hoty Consulting- “Serve not sell” While anyone could gain an idea of what we mean, I want to explore another context that I […]

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Quillen Bros.

Quillen Bros.

Quillen Bros is a replacement window contractor specializing in replacement windows and patio doors. The company generates approximately $5,000.000.00 in annual sales volume.

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Improvelt of Atlanta

Improvelt of Atlanta

Improvelt of Atlanta is an established roofing restoration contractor generating approximately $7,000,000.00 in annual sales volume.

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CareFree Home Pros

CareFree Home Pros

CareFree Home Pros is an established bathroom remodeler generating approximately $6,500,000.00 in annual sales volume.

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